Phone Support Information
This number may be used to send verification codes to users during conversations with support. If a verification code provided by an agent matches the code sent from this number, you can consider the agent or Customer Experience affiliate legitimate.
If you are ever unsure, please contact us at fraud@ducky.software.
Note: This number is outbound-only. Please continue your conversation with the agent or Customer Experience affiliate using the number they originally contacted you from.
We will never ask you to give us a verification code, we may ask for your email or support pin or both to validate the session
We will never ask for your Recovery PIN which is a separate pin to gain access to your account.