[Consumer & User Guide] How to ensure authenticity when conversing with Ducky Software
Updated: Dec 15 2025 to include new information.
Last updated: December 15, 2025
Think Ducky Software (or one of our representatives) reached out to you?
Here’s how to tell if a message is really from us. Please check back on this article regularly—updates may be made, and the Last updated date at the top will change with each edit.
Official Methods of Communication
At the time of writing, all official emails sent by Ducky Software to the general public or our partners will come from addresses ending in one of the domains below.
Tip: Pay close attention to the characters after the “@”. If you’re unsure, click on the sender’s name in your email client to reveal the full address.
Official domains (the prefix may vary):
Examples
(“Joe” is just an example—official emails may use different prefixes.)
joe@myducky.software — SCAM
Our subscription platform is called myDuck, but official account-related emails will always come from myduck@ducky.software.
joe@ducky.software — That’s us
joe@duuckysoftware.ca — SCAM (note the extra “u”)
joe@duckysoftware.ca — That’s us
duckysoftware@gmail.com — SCAM
joe@duckysoftware.com — That’s us
mail@secondvoice.app — That’s us
duckysoftwareca@yahoo.com — SCAM
Partners
Some partners may be issued non–Ducky Software–branded private email addresses for VIP support. These addresses are only shared after prior consultation with a member of our team—often in person or via video conferencing.
Ducky Software will never provide or reference these addresses unless there is a pre‑existing working relationship with the vendor.
Social Media
Official Ducky Software accounts:
Mastodon (mastodon.social): @duckysoftware, @supportducks
X (formerly Twitter): @duckysoftware, @supportducks
Bluesky: @ducky.software (coming soon)
Important Note on Brand Confusion
We are not associated with other brands that make similarly named computing equipment or software (for example, the popular keyboard and hardware manufacturer).
Unsure if a message is authentic?
If you ever have doubts about a communication claiming to be from Ducky Software, please email us (photos/screenshots are helpful):
Our team is happy to review the message and address your concerns.
Your myDuck Account
There are two ways to access a myDuck account:
Username and password
myDuck Recovery PIN (if enabled)
No one from Ducky Software—or anyone claiming to work on our behalf—will ever ask for your password or Recovery PIN.
You may be asked for the email address you used to sign up, strictly for reference in our system.
Phone Calls & SMS Support
You may receive support via phone call or SMS at:
📞 +1 (888) 37‑MYDUCKY
Please note:
Callbacks or SMS replies may come from different outbound numbers.
If support continues via email, it will always come from an @ducky.software address.
If you receive support via SMS or phone callback, you will always receive a follow‑up verification email from Ducky Software containing:
the date, and the exact message we sent
This verification email will always come from:
This article was written by members of the Ducky Software team in collaboration with valued members of our community. Stay safe, and thank you for your continued support.