[Consumer & User Guide] How to ensure authenticity when conversing with Ducky Software
We understand that in an endlessly evolving digital landscape insuring you are conversing with real representatives from Ducky Software or any of our sister brands has never been harder. The following is a guide on how you can be sure your conversations with us are genuine and from offical sources. You can come back to this page at any time if you unsure by visiting https://ducky.software/howtoknow **Remember to type the URL in your URL bar NOT into Google Search**
So you think Ducky Software or one of our representatives has reached out to you? Here's how you know, make sure to check back on this article regularly to observe any changes (writing date will be modified with each edit always consult the date at the top of the page).
Official Methods of Communication:
Ducky Software may reach out to you via social media or email correspondence at the time of writing all offical emails from ducky.software to the general public or our partners will come from the following email addresses (* means any prefix):
pay attention the characters after the at offical emails will always end in @ followed by one of the domains listed below. If you are having trouble seeing the email address click on the name of the sender
*@.ducky.software
*@duckysoftware.ca
*@duckysoftware.com
Here's some examples (the name Joe is just an example offical emails may start with other prefixes):
joe@myducky.software SCAM
joe@ducky.software that's us
joe@duuckysoftware.ca SCAM
joe@duckysoftware.ca that's us
duckysoftware@gmail.com SCAM
joe@duckysoftware.com that's us
duckysoftwareca@yahoo.com SCAM
Partners:
Some of our partners may have been given non Ducky Software branded private email addresses for V.I.P. support these would have only been given out after previous consultation with a member of our team (often in person or via video conferencing technology)
Ducky Software will never provide these addresses unless Ducky Software (and or it's owners) that a previous working relationship with the vendor
Social Media:
Masterdon: @duckysoftware, @supportducks (on masterdon.social)
X: @duckysoftware, @supportducks
BlueSky: @ducky.software (coming soon)
We kindly remind you that we are not associated with other brands that make may computing equipment or software i.e. The popular keyboard & hardware maker.
The above article was written by members of our team here at ducky.software in collaboration with valued members of our community, stay safe and thank you for your support.
If you're ever unsure about the authenticity of communications please send us an email (ideally with photos) to team@ducky.software our team is more than happy to review the messages/information and address your concerns.